FAQS

Q: What products do you sell?
A: We specialize in premium lighting, including chandeliers, table lamps, and wall Sconce.

Q: What materials are your lamps made of？
A: Our products are crafted with quality materials like crystal and alabaster to ensure both style and durability.And we list all the materials of the products in the product description. You can clearly understand the materials of each product in it.

Q: How do I place an order?
A: Browse our collection, choose the items you love, and add them to your cart.  When you're ready, proceed to checkout to complete your purchase.
If you encounter any issues during the ordering process, feel free to contact us at info@semilighting.com — we’re happy to help.

Q: How long will it take to receive my order?
A: Orders are typically processed within 5–10 business days, and shipping usually takes 7–14 business days, depending on your location.
For more details, please refer to our Shipping Policy.

Q: How do I track my order?
A: Once your order ships, you will receive an email with tracking information so you can monitor its progress.

Q: Can I change or cancel my order?
A: Yes，If you need to change or cancel your order, you can contact us within 24 hours of placing it.  We’ll assist you in making any adjustments before shipment.

Q: Do your lights come with bulbs included?
A: Some of our lighting products include bulbs, while others do not.  Please refer to the product description on each item page for specific details.

Q: How do I care for my lighting products?
A: To keep your lights looking beautiful, dust them regularly with a soft cloth.  For crystal or alabaster fixtures, avoid harsh chemicals and use a damp cloth for gentle cleaning.

Q: Do you offer refunds or exchanges?
A: Yes, we accept refunds or exchanges within 30 days of delivery, provided the item is unused, in original packaging, and in resellable condition.
To start a return, please contact our customer service team.
For full details, please refer to our Refund Policy.

Q: What if my lights arrive damaged?
A: If your lights arrive damaged or defective, contact us within 7 days of delivery with photos of the product and packaging.  We will arrange a replacement or refund as quickly as possible.
For more details, please refer to our Refund Policy.

Q: How do I choose the right size light for my space?
A: Each of our product lists includes detailed measurements of fixture dimensions to help guide your choice.
For further assistance, please refer to our Size Guide page, which provides tips and visual references on how to select the appropriate lighting fixture size based on your room type and layout.

Phone: +1 (609) 793-5385

Email: info@semilighting.com

Address: 11035 Independence Cir E, Parker CO 80134, US